FAQ

If your questions aren’t answered here, please contact us at Definite Glam. We’re happy to help!

Yes. We take the utmost care with the information that you provide us when placing an order on our website (or through any other means). The server that hosts our bookstore encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol. During the encryption process, information is scrambled into small bits of code that cannot be read as they travel to us over the Internet. Once we receive the encrypted information, we use a private, one-of-a-kind key to decode it.

All of the information you provide during the ordering process is restricted to our staff, and we make sure that all of our employees up-to-date on our security and privacy policies. If you have further questions about the security of ordering online from Definite Glam, please feel free to e-mail us at info.definiteglam@gmail.com

Once you have finished adding items to your shopping cart and are ready to complete your transaction, move your cursor to the lower-right corner of the screen and click on the “Checkout” button. You will then be transferred to our secure server and asked to either create a new account or place an order without an account.

After you complete the checkout process, a receipt will appear on your screen detailing your final order including shipping charges, your billing address, and the items that are being sent to your shipping address. Please keep this receipt for your reference.

You will also receive confirmation via e-mail that we have received your order. (Please be sure to enter your e-mail address correctly on the order form so that we can be sure to deliver your confirmation to you.)

Shipping and handling rates vary depending on the destination of the order and are based on the total cost of the order.

We want you to be completely satisfied with your order. If for some reason you are not and you wish to return your purchase, you have right to send it back to us. To see all details, please see our Returns & Refunds Policy

All orders are processed within 24 hours of the order being placed. Orders with UK destination aim to be delivered in 1-3 working days, including Saturdays. Orders with Europe destinations outside UK should arrive within 5-7 working days including Saturdays.