Terms & Conditions

Terms & Conditions

  1. In general

Definite Glam (www.definiteglam.co.uk) owns and operate this Website. This document governs your relationship with www.definiteglam.co.uk. Access to and use of this Website and the products and services available through this Website are subject to the following terms and conditions. By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.

www.definiteglam.co.uk is a site operated by Definite Glam (partnesrhip by Karolina Roga and Aneta Musielak). We are registered in UK with our office registered at 272 Bath Street, G2 4JR, Glasgow (office and return address: 2/2 95 Burndyke Square, G51 2NW, Glasgow, UK).

  1. Privacy Policy

Your personal data will be used to provide the information, goods and services offered through our website to you, for billing and order fulfillment. Our privacy policy, which sets out how we will use your information, can be found here.

  1. Returns and Refund Policy

Our Returns and Refund Policy can be found here.

  1. Email newsletter

If you sign up to our newsletter we may use your email address to send you information about products or services.

You can opt-out of these at any point and you can ask for personal data to stop being recorded at any time.

  1. Cookies & monitoring

Our cookies policy can be found here.

  1. Prohibitions

You must not misuse this Website. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person’s proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as “spam”; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offense and www.definiteglam.co.uk will report any such breach to the relevant law enforcement authorities and disclose your identity to them.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.

  1. Intellectual Property, Software and Content

The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of www.definiteglam.co.uk or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by www.definiteglam.co.uk and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.

  1. Terms of Sale

By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

Dispatch times may vary according to availability and subject to any delays resulting from postal delays or force majeure for which we will not be responsible.

In order to contract with www.definiteglam.co.uk you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. www.definiteglam.co.uk retains the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. This will usually be www.definiteglam.co.uk or may in some cases be a third party. Where a contract is made with a third party www.definiteglam.co.uk is not acting as either agent or principal and the contract is made between yourself and that third party and will be subject to the terms of sale which they supply you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.

  1. Product information
  2. Payment

All prices are inclusive of VAT. Delivery costs are charged in addition to the product price and included in the total cost. Any additional charges are clearly displayed where applicable and included in the total cost.

If you are paying by credit or debit card, we will carry out a standard pre-authorisation check on your card upon receiving your order to ensure there are sufficient funds to settle the transaction. Goods will not be despatched until the pre-authorisation check is complete.

We will charge your card only when your goods are despatched. Your credit card company may allocate funds from your card before we make this charge.

  1. Shipping

In the shopping, you can see an estimated delivery date. Please note that this is not a guaranteed delivery date for your order. Some areas may take longer due to the frequency of deliveries to the delivery zip code.

  1. Delivery information

There are two options for UK Standard Delivery: 1st Royal Mail Class and 2nd Royal Mail Class.

1st Royal Mail Class cost is £ 3.30 and aims to be delivered next working day, including Saturday.

2nd Royal Mail Class cost is £ 2.80 and aims to be delivered in 2-3 working days, including Saturdays.

There is one option for International Delivery to Europe: Royal Mail International Standard which costs £5.50 and aims to be delivered in 3-5 working days;

There is one option for International Delivery to the countries outside Europe: Royal Mail International Standard which costs £7.70 and aims to be delivered in 5-7 working days.